Privacy
Overview
Diamond & Watch Vault PTY LTD is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and protect personal information.
Information We Collect
We may collect: Full name; Residential and postal address; Phone number; Email address; Government-issued identification (for verification purposes), Payment information; Bank account details (for consignment payouts); Transaction history.
Information may be collected via: Our website, Email, Social media, In-person transactions & Phone communications.
Purpose of Collection
Personal information is collected for: Processing transactions; Identity verification; Fraud prevention; Anti-money laundering compliance; Shipping and delivery; Warranty administration; Legal and regulatory compliance. Failure to provide required information may result in the inability to complete a transaction.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely using appropriate administrative and technical safeguards.
Disclosure of Information
Personal information may be disclosed to payment processors, shipping and courier providers, professional advisers, or regulatory or law enforcement authorities where legally required. We do
not sell, rent, or trade personal information to third parties.
International Data Transfers
Where international shipping providers or payment processors are used, personal information may be transferred outside Australia. We take reasonable steps to ensure overseas providers comply with applicable privacy obligations.
Access & Correction
Customers may request access to or correction of their personal information by contacting the Company. Requests will be handled in accordance with the Australian Privacy Principles.
Data Retention
Personal information will be retained only for as long as necessary to fulfil business obligations, comply with legal requirements, and resolve disputes.
Complaints